Terms and Conditions
Telephone : 01254 247475
Monday to Friday 8.30 am to 5.00 pm
Our standard shipment time is 1-7 working days.
The majority of our products are supplied with a standard delivery charge of £5.95 (inc VAT) plus installation if required to most UK postcodes. More detailed information is available on our Delivery page. Some products require installation by one of our technical partners to ensure that you gain the utmost benefit from your product. Where this is the case delivery will be actioned by a Makerfield Ltd partner, e.g. large mobility scooters, riser/recliner chairs or electric beds. Technician deliveries typically take up to 7-10 working days. It is the customer’s responsibility to ensure clear access for delivery with all necessary provisions being made before delivery takes place. Makerfield Ltd will not be held responsible for any damage incurred due to inadequate access.
Makerfield Ltd accepts payments on-line via Debit or Credit Cards. All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party. Payment is taken in full at the time of order.
Makerfield Ltd accepts the following Credit and Debit Card payment methods: Visa, MasterCard, Maestro, Switch, Solo, Delta and Visa Electron.
Your Right to Cancel, Return & Exchange
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within fourteen working days following your receipt of the goods or the date on which we begin provision of the services (a “cooling off” period). Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. Your statutory rights are not affected in any way.
If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
· Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services (for example, made to measure orders and personalised items);
· Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
· Other cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within fourteen working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging or in the case of furniture, collection arrangements made, promptly at your cost (up to £100 in some cases) which will be notified to you at the time of cancellation.
If you cancel your order in any of the circumstances set out above save for cancellation under the provisions of the Distance Selling Regulations, we will refund any money paid by you after any products, which have been delivered to you, are returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a replacement product.
Upon receipt of the goods, to cancel, return or exchange the product, you will receive a full refund for the product purchased providing the goods are in a re-saleable condition. We do recommend that you pay for a tracked/signed delivery for your protection. If you would like to cancel, return or exchange your products please contact Customer Services on 0800 999 6659, Monday-Friday 8.30am – 5pm for an authorisation code.
Please note that products returned without a clearly identified Returns Authorisation Number will be shipped back to the customer. Returned products must be complete, unused, in an undamaged state and we would respectfully request the goods are returned in or with the original packaging. If products are not in a re-saleable condition on return, Makerfield Ltd reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to Makerfield Ltd.
Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection, as outlined above. Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them).
All refunds will be processed within 14 days after receipt of goods.
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
Individuals who are chronically sick or disabled and whose products are for personal use along with all charities where the products are made available to a disabled person for their own personal or domestic use, may be eligible for VAT exemption.
All prices are shown including and excluding VAT (unless otherwise clearly stated). Provided the VAT Exempt checkboxes are ticked along with stating the condition whilst checking out your order, VAT will not be added unless a particular product has statutory VAT. Orders which are received without ticked exemption will incur the VAT charge, which will be highlighted clearly to you through our shopping basket. Should you have any queries please contact our customer services on 0800 999 6659.